Versand

At Lyiannah, we make every effort to ensure that your order is packed and dispatched with care. We use DHL and reliable logistics partners to deliver purchases to the shipping address submitted during checkout.

Order Fulfillment

Once your order has been successfully placed and payment has been approved, fulfillment will begin.

Orders generally require 1–3 business days to be prepared for shipment. Processing can take longer during peak seasons, holidays, promotional campaigns, or periods of high order volume.

When your order has been dispatched, you will receive an email confirmation with your shipment tracking information, when available.

Please review your address and order information carefully before completing checkout. Requests made after an order has entered fulfillment may not be possible to accommodate.

Estimated Delivery Period

Our typical shipping timeframe is:

Fulfillment time: 1–3 business days
DHL transit time: 5–10 business days
Estimated overall timeframe: 6–13 business days

The above timeframes are estimates and may vary according to destination, customs procedures, carrier conditions, and unforeseen circumstances.

Tracking Your Shipment

After your order has been dispatched, you will receive your DHL tracking details when available.

New tracking information may take 24–72 hours to become visible in the carrier's system. Please allow this time before checking for updates.

Partial Shipments

If you purchase several products in one transaction, they may be dispatched separately.

This may happen when products are fulfilled from different locations or are ready at different times. Separate shipments may have different tracking numbers and delivery dates.

Duties, Taxes & Customs

Orders shipped internationally may be subject to import duties, taxes, customs fees, or other charges determined by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs inspections and clearance may also affect the expected delivery timeframe.

Shipping Delays

While we work to meet our estimated delivery times, circumstances outside our control may occasionally cause delays.

Examples include:

Customs inspections and clearance
Severe weather
Public holidays
Carrier disruptions
Transportation delays
Seasonal demand
Incorrect or incomplete address information
Other unforeseen events

For the latest information regarding your parcel, please refer to the DHL tracking details provided to you.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned, undeliverable, or delayed because incorrect or incomplete information was supplied, additional shipping charges may apply for another delivery attempt.

Delayed or Missing Shipments

If your package has not arrived within the estimated timeframe, please check the latest DHL tracking information.

If your shipment appears to be lost or has not received tracking updates for an extended period, contact our customer service team for assistance.

Please provide your order number and tracking number so we can review your shipment details.

Email: [info@lyiannah.com]

Address Change Requests

If you need to correct your shipping address, contact us as soon as possible after placing your order.

We will attempt to make the requested change before fulfillment. However, we cannot guarantee modifications once your order has been processed, packed, or dispatched.